Most frequent questions and answers
No problem…if you are on a flexible membership (Anytime, Off-peak) it is one months written notice to cancel, this means there is always one more payment, and your membership automatically ends a month after that final payment. As per our terms and conditions please DO NOT cancel your direct debit, this will incur further charges for failed direct debits, and you will lose access to the gym.
For Direct Debit contract members, you will need to be at least 10 months through your contract before you can give notice to cancel. Then after that the same terms apply as above.
If you ever want to re-join, you just need to email customerservice@pbgym.uk to avoid duplicating your account.
Great News!!
Please email customerservice@pbgym.uk to get your old account up and running again!
Please do not sign up again through the website, or you will duplicate your account and won’t be able to log in to Fitsense.
You should have received a welcome email with information on how to access the gym.
Be sure to have a check in your junk box, just in case!
If you still can’t find it, please download our app ‘Fitsense’, go to MEMBER SIGN IN, then activate your account with the exact details you signed up with…then you’re good to go!
The quickest and easiest way to pay your arrears is through your fitsense app. Just log in and go to the ‘online store’ to pay.
You can be back in the gym and training in a matter of minutes!!
A large public car park is adjacent to Morrisons car park. and is free to use and a short walk to the gym.
It is not advisable to park in any of the numbered bays close to the unit.
These are exclusively for staff of the nearby offices and you risk getting your workout interrupted and asked to move your car, or worse still risk getting a penalty notice, as these are permit holder spaces.
Do not park in PB’s staff spaces, or in front of the big sliding door. If you do, please don’t be offended of you are asked to move your vehicle
Pushbikes…?
There is a covered bike shed right opposite PB gym.
Great news that you are keen to join us!
We have a 14-18 membership exclusively for young people, with access hours between 7am and 8pm
Due to our insurance we have to limit our U18s spaces to 10 people and an induction is required.
Please email us on customerservice@pbgym.uk to join the wait list.
Spaces generally come up every few months so you won’t have to wait for long!
Here at PB, we pride ourselves on helping our clients achieve fast, effective RESULTS!
This is why we offer our 8 week coaching programme called
PB Ultimate Transformation.
For more information please follow the link below to our Facebook page, or alternatively you can fill out our form to express an interest, and someone will get back to you.